Customer Service


  • Care of Product
    My Heritage Flags manufactures its product to the highest quality industry standards of material and workmanship. Tips for caring for your flag are coming soon!


  • Custom Orders
    • Production Time
      Normal production time is about 1 week. Large quantities or complex products may require a longer lead-time. Rush production is available, please inquire.
    • Quantities for Custom Orders
      Minimum order quantities vary by method of production and/or size of flag, but most flags/banners can be made in just one quantity.
    • Artwork
      All custom quotes are based upon the receipt of vector artwork or electronic artwork. Images requiring additional art time will be subject to artwork charges. Accepted formats include: AI, EPS & CDR (vector formats). Also accepted are: GIF, JPG, TIF, BMP, DOC and PDF but these formats may require artwork charges.
    • Positioning of Artwork
      Artwork layout (logo size) will vary with each design, product style, and product size. Logos are positioned for the best appearance in our judgment.


  • Extended Credit
    My Heritage Flags is able to establish and account and extend credit for all for business purchases at $300.00 or more. To establish an account, please provide the following information:
    • Representative’s name
    • Company name
    • Owner’s name
    • Telephone number
    • Fax number
    • Address
    • E-mail address
    • Three (3) credit references

    Once you are approved, My Heritage Flags is able to invoice for purchases once your product has been delivered. Payment will be due 30 to 60 days from the invoice date.



  • Returns
    • Return Policy
      Absolutely no merchandise will be accepted for return without written authorization. Returns accepted within 30 days only. Re-stocking fee of 15% applied to returned merchandise. Our return policy: My Heritage Flags will issue a credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of My Heritage Flags. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Returns made after 30 days are subject to a 15% re-stocking fee IF accepted for return. Please send any returns to our address printed on your receipt. Made-to-order and custom items are NOT returnable. Please contact us with any questions you may have about returns.
    • Incorrect Item Received
      (Shipping Error) While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, please notify us and we will promptly rectify the error. Our policy: We will mail you a prepaid return label to ship the incorrect item back to us via UPS. Once the incorrect item is returned to us, we will ship your correct item at no cost to you.


  • Shipping
    • General Shipping
      Unless specifically requested, orders will be shipped via UPS Ground transportation. Shipping rates below.
    • Rush Orders
      CUSTOM FLAG RUSH ORDERS Orders requiring shipment in less than normal production time will be charged an additional 30% over prices in effect. This applies to new orders and reorders.
     
General Shipping
     
Number of Items
Rate (USD)
     
1 to 3
$11.50
     
4 to 6
$19.00
     
7 to 10
$28.00
     
11 to 13
$35.00
     
14 to 16
$47.00
     
16 and up
     
Additional Shipping Costs
Next Day Air Early AM - by 8:00 A.M = $67.00
Next Day Air - by 10:30 A.M. = $38.00
Next Day Air Saver - by End of Day = $35.00
2nd Day Air - by End of Day = $16.00
3 Day Select - by End of Day = $13.00

All shipping costs are estimate and are subject to change based on UPS, USPS rates. If shipping charges exceed estimate costs beyond reasonable costs, you will be notified.
 
If you have an account with UPS or Fed Express, you are encouraged to use that account by providing My Heritage Flags with your account information.


  • Tax
    • Sales Tax is collected to any order shipped in the state of Virginia and North Carolina. If your organization has tax exempt status, we must have a copy of your Virginia Resale (tax exempt) certificate on file to not collect taxes.


  • Trademarks & Licensing
    • Artwork or other materials submitted by you or your client for our use in producing an order will be accepted as being in full compliance with all laws regarding copyrights, trademarks, patents, licenses, and other similar types of protection. You and/or your client agree that, by submitting artwork for our use, these laws will not be violated and this company shall not be held responsible for compliance with such laws.

2011 My Heritage Flags. All Rights Reserved. | P.O. Box 1023, Norfolk, VA 23501 | 804-878-3127